Telecare and the PSTN shutdown

I looked at several leading telecare providers – Dec 23

LifeConnect24

  • Lifeline Personal Alarm – landline
  • Lifeline Fall Detector – landline
  • Lifeline SmartLife Personal Alarm – digital

CareLine

  • Careline Pendant Alarm – landline
  • Careline Fall Alarm – landline
  • Careline SmartLife Personal Alarm – digital

Age UK

  • Classic Personal Alarm – landline
  • Digital Fall Alarm – digital
  • Taking Care Anywhere – digital

Taking Care

  • Several types of Alarm

Summary

  • Each are offering different services, at different prices, but all offer very much the same range of devices for communication.
  • Each provider was still selling landline connected devices.  
  • Each provider offered a device that was capable of digital communications.  This device was marketed for connection via the mobile data network, but I understand that the device in question is capable of connection via the internet.  
  • Most did not address the landline shutdown issue on their websites or specified that any devices were capable of digital communications via the internet.
    The exception was Taking Care which says its alarms have been tested. It has a section of its website devote to the Digital Switchover
  • None addressed the 3G mobile network shutdown issue

There are 1.7 million users of telecare alarms in the UK.

Suppliers
A major UK supplier of telecare products is Tunstall. This company is now (in March 2023) selling a digital (internet-connected) device for its alarm system.


TSA – Trade body for Telecare Providers

There is a good paper on theis trade body’s website discussing the issues of the PSTN shutdown
Digital Shift


Silver Voices has concerns over BT’s plans

Guardian article (Dec 23) – issues with older telecare kit

Telegraph article (Dec 23) – Telecare providers not doing enough

OpenReach may continue to provide analogue services

The Daily Telegraph

ISPreview


The Great British Switch-Off

Taken from zen.co.uk

If you haven’t heard about the Great British Switch-Off yet, you need to know that 2023 will be the year it really swings into full gear. Here’s how home broadband and telephone services will change forever.

The big switch off

In 2025, the copper telephone network, provided by BT’s Openreach division, will be switched off completely. You might know it as the public switched telephone network (PSTN) network or just that socket on the wall that your phone and router plug into.

The old copper network has been around for more than a hundred years, and it’s beginning to show its age. It is becoming increasingly difficult and costly to maintain, repair and keep up-to-date and – frankly – it is no longer able to adequately cope with our ever-increasing demand for faster broadband connections. We’ve managed to squeeze just about the maximum level of performance out of it. If you’re using a copper or Fibre to the Cabinet (FTTC) broadband service, think about how much faster it is today than 20 years ago, but it has just about reached its practical limits. Squeezing extra performance is more expensive and restrictive than the full fibre alternative.

Who is affected

The PSTN provided by Openreach is going away, to be replaced by something better. There are various internet service providers (ISPs) that use the Openreach network. These include BT, Sky, TalkTalk, Plusnet, EE, Vodafone and others. Users of these ISPs are likely to be affected by the switch-off .

Over recent years a number of alternative network providers (Alt-Nets) have been installing high-speed full-fibre internet service in many areas. Users of these altnets are not affected by the PSTN switch-off. If you get your internet and home phone service from VirginMedia, then this change may also affect you. Users of Openreach FTTP full-fibre services will have already made the necessary changes.

Why 2023

But if the switch-off is happening in 2025, why is 2023 such a big deal? That’s all about proper planning and preparation. Imagine if one day in late 2025, your telephone and broadband connection didn’t work anymore. There would be havoc as millions of people across the country were no longer able to communicate, work – or do whatever else they do with their phone connections.

That’s why, two years out from the big event Openreach is to stop selling PSTN. Such a “stop-sell” will make the transition much smoother. It’s already started in fact, but 2023 is the year where the stop-sell will gather real momentum. More and more local exchanges throughout the UK will have their copper services withdrawn from sale. If you’re connected to one of those exchanges, that means you’ll no longer be able to purchase a copper or fibre to the cabinet (FTTC) broadband connection, or a phone line. It’s not just new purchases that will be affected; upgrades, regrades and even repairs will also become increasingly scarce.

Better broadband

As those connections go away, if you haven’t upgraded already, you’ll need a different way to connect to the internet. But as one door closes, another invariably opens. And in the case of copper and FTTC broadband that means more modern alternatives – known as full-fibre or Fibre to the Premises, or (FTTP) and SOGEA (which stands for Single Order Generic Ethernet Access – quite the mouthful).

As the full-fibre rollout continues across the UK, more and more homes will have access to this newer broadband technology that promises greater speeds than the older alternatives – and better reliability to boot. That’s because it doesn’t use the old copper network at all, but rather, fibre optic cables to carry all your data.

In those places where full fibre isn’t available, users won’t be left with no internet service. Instead, they’ll be able to connect to the internet using a SOGEA service which, without going into too much detail, is similar to an FTTC service but without the phone line. It will provide similar levels of performance, so if you’re not able to get a full-fibre connection, SOGEA can keep you connected. And though the telephone network is being switched off, the copper network infrastructure that exists today will keep those SOGEA connections moving.

No phone

When the PSTN network is switched off, if you don’t already have an alternative set up, you won’t be able to make and receive calls at home. Thankfully, we’re already prepared for the transition. Over the course of this year – if you haven’t already – you should be contacted by your ISP regarding your future telephone needs.

Many of the nearly 30 million Openreach home phone users will simply stop using their home phone and use mobile phone services instead. However, many people, particularly those in rural areas, cannot rely on their mobile phone to work when they need it and depend on their home phone. Small businesses also rely on their office phone.

As the copper telephone network is withdrawn from use, you’ll be offered an alternative Digital Voice service. That Digital Voice service will allow you to make and receive calls at home – using your broadband connection instead of traditional telephone lines. It’s a completely different type of technology (VoIP) but as far as the user is concerned, the only difference will come in where the telephone is plugged (into the router instead of the master socket).

A little more

That’s all there is to it, for the most part. And while these changes are profound – how we connect and communicate is going to change completely – by getting ready now, the transition should be perfectly smooth for most of us.

But what if you’re using other services that rely on the copper telephone network – like home alarm systems, emergency pendants or even lift communication services? In that case, we would recommend contacting your supplier to check that they’re prepared for the switch-off. They should have plans in place for what will happen, and they should be able to communicate those plans with you.


But from April 2023 they’ll start expanding those pilots to include lower usage landline customers (those who have a full-fibre broadband connection already) in more locations:-

  • East Midlands & Humberside
  • Yorkshire
  • Northern Ireland

Rollout 2023-2024

However, BT said they aren’t currently switching certain groups, including: 

  • people aged 70 and over
  • people with additional needs
  • people who only have a landline (and not broadband)
  • people with telecare alarms
  • people with no mobile signal at home.

A PODCAST about the Big Switch Off

AgeUK

The Daily Telegraph


End of the analogue phone system

BT/Openreach has announced that it will be closing the Public Switched Telephone Network (PSTN) by the end of 2025. Analogue voice services will be replaced by an internet-based digital voice service. This change may impact as many users as the change of television services from analogue to digital some 15 years ago. There are nearly 30 million landlines in use in the UK in 2021. Some 2.3 million of these do not have broadband.

Why?
The PSTN relies upon copper wires (telephone lines) to connect the phone in the home to the telephone exchange. These wires carry voice as electrical signals between the exchange and the home. Copper wires are being replaced by fibre-optic cables, which do not carry electrical signals. These fibre-optic cables are being used to carry fast (gigabits per second) internet services to the home. The copper wires are sometimes still connected to old exchange equipment and this equipment is becoming very expensive to maintain. Openreach also plans to close thousands of local telephone exchange buildings as these will be redundant.

Internet over phone lines
For nearly 20 years these telephone lines have also been used to carry broadband internet services to the home and this will continue until they are replaced by fiber-optic cables. The mobile phone network can also be used to carry internet services to the home. The company from which you get your phone and/or internet services is your Internet Service Provider (ISP). Your ISP will continue to provide internet services on either the existing phone lines or new fibre-optic cables. These are provided via underground ducts or overhead using telephone poles.

Digital Voice by BT
BT has introduced a new service called Digital Voice and BT customers are being converted from PSTN to Digital Voice. The new digital voice service will utilise Voice Over Internet Protocol (VOIP) services. VOIP carries voice on the internet as digital signals. Your ISP will provide the necessary equipment with which to terminate your landline and connect your home telephone and other internet-connected devices. Many other companies (A&A, Vonage, etc.) have similar VOIP services and offer these at attractive prices.


Power cut issues
Will VOIP services work if there’s a power cut? The old PSTN phone services are powered by the phone network and will normally work in the event of a power cut. This is not true of digital services. The termination devices supplied by your ISP will require power and will not work when there is a power cut. Most households have access to a mobile phone which will work in the event of a power cut. However, not all homes have a mobile phone. Your ISP is responsible for ensuring you can make an emergency (999) call even when the power is out.

Support for vulnerable people
The winter storms of 2020 caused prolonged power outages in various parts of the country. These outages highlighted the challenges for vulnerable and elderly people who rely on the PSTN for essential communications. Openreach has acknowledged the need to identify these vulnerable citizens and to ensure they are not cut off when the PSTN shuts down.

Personal Alarms
Users of personal alarms need to check with their alarm provider their equipment is capable of being connected in the new digital environment. Most major telecare providers have suitable equipment but there are well over a million users of some sort of personal alarm system in the UK.

Burglar Alarms
Like with personal alarms (see above), users of burglar alarm systems that are connected via the telephone need to check with their alarm provider.


Planning for the change
Landline users should begin to plan the changeover from PSTN to VOIP for phone services, it might be unwise to leave the change too late. Some early small-scale pilots (in Salisbury and Mildenhall) have already been done and larger pilots are planned for 2023. BT is no longer selling new PSTN services in many areas, including Yorkshire, Humberside and Northern Ireland. Existing PSTN services will no longer be maintained in those areas. Existing BT users are being offered the opportunity to move to VOIP services.

Planning for the future
Any upcoming purchase of domestic or business telephone equipment should be reviewed in light of these upcoming changes. All existing systems that use the phone line should be reviewed to check they will work after the digital switchover.

Changes in Surrey Heath
I note the Bagshot exchange is the first in the Surrey Heath area to introduce the change – this will commence in August 2023 when BT/Openreach will restrict new sales and repairs of PSTN landlines served by the Bagshot exchange.



BT’s Regional Digital Voice Rollout Plan – 2023/24

Autumn 2023

  • North West
  • London

Spring 2024

  • West Midlands
  • South East
  • Wales
  • East Anglia

Summer 2024

  • North East
  • Scotland
  • South West


Read more:- Which?
Read more:- Daily Telegraph — 1 23
Read more:- Digital Health
Read more:- Daily Mail
Read more:- ISPReviewhere
Read more:- ISPReview – from 2017 and from Jun 2023 – Aug 2023
Read more:- Vodaphone
Read more:- AgeUK
Read more:- ZenZen
Read more:- Register


Option for a VOIP phone service

There are several options for getting VOIP phone service in preparation for the shutdown of the PSTN phone system in the UK.
There are options because the mobile phone market is well developed and there are numerous packages that include unlimited and cheap phone calls to both landlines and mobiles.
At this time (Apr 2022) the VOIP marketplace has not developed in the same way; I expect it will. develop and more players will enter the market with innovative pricing.

Users may wish to retain their landline number, even if they have a mobile phone.
The term ‘landline’ refers to having a phone number with 01 or 02 prefixes. These options are for outgoing calls to the UK only. If you need packages for calling abroad then you may wish to seek further advice for the cheapest options.

Let us consider 4 options:

  • Have no landline phone and rely on mobile phones
  • Have landline for incoming calls only – rely on mobile phones for out-going calls
  • Have landline for calls to landlines – rely on mobiles for calls to mobiles
  • Have landline for both incoming and out-going to both mobiles and landlines

Rely solely on mobiles
If you are prepared to discontinue your landline number then this is perhaps the easiest option. Seek out the best network provider that enables you to get good phone coverage in the places you use your phone. Home and work are two such places. Obtain a SIM which offers unlimited outgoing calls. This should cost about £6.00 per month. If you require to have a significant amount of data then that will cost extra.
Cost £6.00 per month

Rely on mobiles for all outgoing calls
This option is really for those who wish to retain their old 01 or 02 prefixed number for incoming calls from friends, family and business. Obtain a SIM as above for mobile calls. For VOIP service sign up with Sipgate for their basic VOIP service. Sipgate basic is free for incoming calls but costs for outgoing calls. Note that calls to mobiles cost £0.10 per minute – a one-hour chat will cost £6.00 which is as much as it costs for unlimited calls on a mobile SIM.
Cost £6.00 per month

Rely on mobiles for calls to mobiles and landline for landline calls
Sipgate offers an unlimited landline calls package for £10.00 per month. You will need to be careful not to make calls to mobiles on the landline as these will cost £10.00 per minute.
The total cost is something like £16.00 per month

Have both landline and mobile with unlimited calls
Vonage offers call packages with unlimited calls to landline and options for unlimited calls to mobiles. The combined cost for unlimited landline and mobile calls is about £13.00 monthly with one-time setup costs of £15.00.
So for unlimited landline and unlimited mobiles that is £19.00 per month


Porting your existing number to a VOIP provider
It is possible to transfer your existing phone number to a VOIP provider. However, the process is far from easy and will incur some costs. Care needs to be taken to time the porting of the number to the VOIP provider because the process may cause the existing phone line (phone and broadband) to be terminated. Phone companies need to refine their processes for number porting so that existing lines are not ceased inadvertently.

If moving from ADSL/VDSL to fibre to the home (FTTH) service then the timing is best left until the FTTH service is running, the VOIP service is running and the ADSL/VDSL service is no longer needed and can be ceased.
If going to VOIP and retaining the ADSL/VDSL line then great care is needed.


Digital Voice – click here


The end of PSTN in the UK

BT/Openreach is forging ahead with plans to shut its traditional telephone network in Britain, with the intention of moving all customers over to IP telephony services by 2025. The closure of the public switched telephone network (PSTN) is part of the plans by BT to move to all internet-based Voice Over IP (VOIP) calls. The same changes are being introduced elsewhere in Europe and in some places, these changes are already complete.

Those of us who get domestic phone service from Virgin Media (or other providers of high-speed fibre-optic internet services including KC, Hyperoptic, B4RN, Gigaclear, CityFibre, Gigler and scores of other providers of fibre to the premises – FTTP) are already using VOIP services from their ISP.

At present, the bulk of BT’s domestic and small business telephony is delivered to the premises via copper wires. These wires provide the old-fashioned phone service and newer broadband services. The demand for high-speed internet services (100Mbps and faster) is driving the demand for the delivery of these internet services to the premises via fibre optic cables – FTTP. The new fibre-optic cables no longer have copper wires for the old-fashioned phone service.

Politicians have pledged full-fibre broadband coverage by 2025 – meaning availability to access fibre-optic delivered services for every home. Is this a political promise that may not be met within the time scale?

What does this mean for the homeowner and small business?
There are some domestic and small business services that use the PSTN phone line that will need to be changed. 
Your home phone will need to be connected via the internet – VOIP.  Some changes will be needed to achieve this.
* Burglar alarm systems often connect to the phone line and will need changing. Your alarm provider should provide and fit the new equipment. Cost?
* Personal alarm systems (medical alarms) often connect to the phone line and will need changing. Your alarm provider should provide and fit the new equipment. Cost?
* Fax machines.  Yes, fax machines are still in use – alternatives will need to be found.

Just as changing your telephone service provider today usually involves a change of telephone number, the change of telephone service from PSTN to VOIP may involve a phone number change, however, your provider should ensure you can keep your familiar phone number.

Do we still need a landline phone at home?
The popularity of mobile telephones means that very often households (40%) today do not have, or do not use, a landline phone. The landline phone provision in a fibre-optic environment will be an option that may not be taken by many households.

What do you get from your phone company or ISP today?
Today BT/Openreach provides PSTN phone services and (optional) internet. We get:-
* a port into which we can plug a PSTN phone (on the BT/Openreach NTE socket)
* port into which we can plug a router (if we take ADSL/VDSL internet services)
* ethernet ports on the router with which we can connect a computer, TV, etc.
* wireless delivery of internet services for the home (WiFi)

What will you get from your ISP in an all-fibre internet age with no PSTN? 
In future, BT/Openreach will provide internet services, ideally on FTTP. We will get:-
* ethernet ports on the router with which we can connect VOIP phones
* ethernet ports on the router with which we can connect a computer, TV, etc
* wireless delivery by the router of internet services for the home (Wi-Fi)
In future, we will get the same and even more – more ports, more speed, more Wi-Fi.


Business telephony
Business telephony users with multiple lines to their premises are probably already using internet-based telephony services.  However many small businesses will be impacted by this change.

Geographic numbers.
Historically, call routing was based upon directing the call to the serving exchange and then to the subscriber. The first digit being a 0 indicated a non-local call.  The serving exchange was identified by the 2nd to 5th digits.  These numbers were used to identify the geography – 01276 Camberley, 01252 Farnborough, etc.  There was a need for non-geographic numbers (0800 series) and, of course, the mobile phone had no concept of geography.  Numbers that were free to the caller, cheap to the caller etc. proliferated.
There are now a lot of non-geographic numbers in the 09xxx (premium), 08xxx (some free to caller), 07xxx (mobile) and 03xxx ranges, as well as the 01xxx and 02xxx geographic numbers.

Cost of telephony.
Historically the costs for telephony reflected the cost of the infrastructure installed.  Local calls were charged at a lower cost, national calls (trunk calls) were more expensive and international calls even more costly.  With the development of the phone network over the last 50 years and the use of internet technology to transport calls, the historical (distance-based) cost structures no longer apply. The time-of-day was once a big factor in the cost of a telephone call as a means to reduce peak-time usage; time-of-day no longer plays quite such a big part in call costs. Today all calls are cheap and the distance has very little bearing on the cost.  Many call packages allow for unlimited calls, anytime, anywhere in the country; although international calls often remain more expensive. Line rental plays a big part in the cost of landline telephony.

Cost of Mobile phone calls
There is a common view that mobile telephony is expensive for the caller. While this is true, the cost differentials are small and reducing. Many call packages allow unlimited calls to and from the mobile phone. Monthly costs are well under £10.00 for unlimited calls and texts and some data.

VOIP services
I have a VOIP service and can make a VOIP call from my mobile phone (via WiFi or not). I can make a call via mobile telephony as well as via Skype, WhatsApp, etc. I have an older PSTN DECT phone connected to an ATA (analogue telephone adapter) which is connected to an ethernet port on my router – ie: the internet. I can make and receive calls from this phone. It allows call diversion, call-forwarding and has voice-mail services.
I could have a VOIP phone (DECT or not) that would connect directly to the ethernet and enable me to make and take calls.  Monthly call package costs are typically around £12.00 for unlimited inland calls. The VOIP services market for home phones is changing quickly and new offerings with attractive pricing are appearing every month.
DECT VOIP phones

BT’s proposed basic domestic phone service
BT is proposing a basic service for VOIP for the 2.3 million phone users who do not have or want internet service. The proposed service will provide 0.5Mbps internet – enough for VOIP calls, but not enough for web browsing.  The line termination equipment needs to be powered (by the mains). In the event of a power outage, phone calls will not be able to be made. This may be a significant issue, although it is worth noting that the problem exists today for those who use mains-powered DECT handsets.

Power outage issues with FTTH and VOIP
VOIP line termination equipment needs to be powered (by the mains), as does the ONT, the router and DECT base station In the event of a power outage, phone calls will not be able to be made. There are options for providing backup power for use when the mains power goes out – click here.


Links
http://www.broadbandbuyer.com/store/voip-phones/?t=138
https://www.crowncommercial.gov.uk/news/the-closure-of-the-public-switched-telephone-network
https://www.bt.com/help/landline
https://www.tfmnetworks.com/your-3-minute-guide-to-the-bt-switch-off/
https://www.uswitch.com/mobiles/compare/sim_only_deals/
https://www.bbc.co.uk/news/technology-58233420

https://taking.care/blogs/live-well/will-personal-alarm-work-after-digital-telephone-switchover

which.co.uk
vonage.co.uk
aa.net.uk


Surrey Heath – Internet Download Speeds
The 2019 survey of internet download speeds shows Surrey Heath is well above the average (80.9 Mbps download speed) and, in fact, is the best-performing borough in Surrey.  This is probably due to the fact that both Virgin Media services and BT/Openreach FTTC services are available in many parts of the borough.
Internet download performance in Surrey Heath is better (on average) than any London borough

https://www.comparethemarket.com/broadband/content/british-broadband-index/

https://www.ispreview.co.uk/index.php/2019/04/swapping-to-broadband-voip-from-a-uk-copper-home-phone-line.html