Last Updated on April 16, 2024 by Tim FitzGerald
One day in September 2023, I noted that the Toob internet service was down. I first noted this at 08:40 in the morning.
I have used toob since May 2022 and this was the first daytime or evening outage I had noticed. There have been a couple of middle-of-the-night outages for a few minutes – probably routine maintenance.
I phoned Toob at 09:30 to see if there was an outage in the area. I was not at home at the time and was unable to check in detail. Toob said that other subscribers in the area were OK and that Toob was not aware of any issues. They noted they could not see light coming from the ONT on my premises.
I was puzzled as to what might have caused this. Could it be a power failure in my house? Will the food in my fridge and freezer be damaged? If I return home after dark, as was planned, will I be met with a dark house with no power and no dinner? I decided to return home to investigate in daylight hours.
On returning home I noted the power was still on. Upon investigation, I found the ONT had a red light on (Green – Red – Green). Red light means trouble. I called the Toob customer services number again at about 13:30. I re-powered the ONT and router, at his request, and he noted the problem had not changed. He dispatched an engineer to visit the same day.
At 15:00 the Toob engineers re-terminated a fibre cable in the termination box outside the house and my internet service was working again by 15:20.
What service!
October 24, 2023 – I noticed a brief outage at 03:00 – 03:02 – phoned Toob.
Is this the start of the outage as a few weeks ago?
Same symptoms – brief overnight outages.
- February 2024 – I noticed 2 outages about a week apart. These were both due to equipment failure in a datacentre. The system was out for several hours right across the toob network and affected most customers. As a result toob have introduced Status Page on their network.
- April 2024 – I noticed a severe throttleing of the thruput to some websites on the evening of April 15, 2024. Notably the websites hosted by Zen, but also others, including toob’s own website. Next morning thruput was so slow that it would not load.
Thruput was down to MINIMAL
0.09 Mbps
- However Google seemed unaffected, perhaps a routing issue. Other ISPs were indicating they had no issues. None on DownDetector. The problem persisted until 08:15 next day (April 16) when all returned to normal.
DownDetector reported many users were having issues. It’s a pity toob’s customer service was closed; because as soon as it opened, they became aware of the issue and all was resolved.
Toob’s status page was not updated until some time later; and any sign of the outage was removed from the status page by late afternoon.